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Crisis Services

About Crisis Services

Crisis services are available 24 hours a day, 7 days a week for any person experiencing a mental health emergency.  Available services include crisis hotline services, screening and assessment, crisis intervention and stabilization in the least restrictive setting, and inpatient psychiatric admission on both a voluntary and involuntary basis for those individuals who require a higher level of care. If an individual is experiencing a mental health crisis during the hours of 8:00 AM to 4:00 PM (Monday through Friday), they may go directly to any of the three clinics located in Cleveland, Liberty, or Huntsville to receive crisis services. Otherwise, the Psychiatric Emergency Treatment Center (PETC) is open 24 hours a day, 7 days a week, and can be reached by calling 1-800-659-6994.   

A young child is sitting on some concrete steps, writing "HELP" on one of them in white chalk.

Who We Serve

Crisis services are provided to individuals ages 4 and above who are currently located in Walker, Liberty, or Montgomery County who are experiencing a mental health emergency; an acute disturbance of behavior, thought, or mood which if left untreated, would likely lead to harm to either the individual or to others. Crisis services can be provided for individuals regardless of whether they receive any other services from our agency.  Assessment and inpatient services are provided at a sliding scale fee for those who do not have insurance benefits, with co-pays as low as $0. Crisis services are not a primary provider for substance use treatment or major medical care.

Crisis Hotline

The 24-hour crisis hotline, 1-800-659-6994, is a continuously available telephone service, which is staffed by trained and competent crisis staff that provides information, screening and intervention, support, and referrals to callers 24 hours per day, 7 days per week.  Services are available in both English and Spanish, with additional options for other languages and teletypewriters (TTY) for the deaf upon request.

Psychiatric Emergency Treatment Center

The Psychiatric Emergency Treatment Center (PETC) is Tri-County’s crisis center headquarters located at 706 FM 2854 (also known as Old Montgomery Road/Metcalf Street) Conroe, Texas 77301.  The PETC is open 24 hours a day, 365 days a year providing walk-in crisis assessments, Crisis Stabilization Unit, and Extended Observation Unit admissions.  The PETC is not a primary provider for substance use treatment or major medical care.

Walk-In

Walk-in crisis services are available 24 hours a day, 7 days a week on a voluntary or involuntary bases. These services are office-based and provide immediate screening and assessment for adults, children, and adolescents.

Mobile Crisis Outreach Team (MCOT)

MCOT assessments are provided at safe locations in the community and are activated through the crisis line.  Brief, intensive interventions are focused on resolving the crisis and preventing admission to a more intensive level of care by linking the individual to appropriate services.  If a higher level of care is recommended, crisis staff assist in providing access to brief admissions to licensed psychiatric hospitals followed by ongoing outpatient care.

Crisis Stabilization Unit (CSU)

Located at the Psychiatric Emergency Treatment Center (PETC) in Conroe, the CSU is a 16-bed, co-ed inpatient psychiatric unit for adults age 18 and over referred by the Tri County crisis psychiatrist.  Services at the CSU focus on acute, short-term crisis stabilization by providing psychiatric, psycho-educational, and nursing services.  Discharge services include linking the individual to appropriate outpatient care.

 

The Adult Day Program for Persons admitted to the CSU is funded by United Way of Greater Houston.

Location

The facility is located at 706 FM 2854 (also known as Old Montgomery Road/Metcalf Street) Conroe, Texas 77301.

We are East of Interstate 45 and West of Highway 75/ North Frazier.

Phone Number: 936-538-1102

 

Frequently Asked Questions

What is a mental health crisis?

A mental health crisis occurs when an individual is experiencing suicidal or homicidal thoughts or feel they may be a danger to themselves or others due to auditory or visual hallucinations or delusional thoughts.

What do I bring to the clinic if I am in crisis?

You are not REQUIRED to bring anything if you are in crisis. However, it would be helpful to have any paperwork from previous mental health treatment along with prescription information for recent medications. It would be best to also bring a state-issued picture ID, Social Security Card, proof of address, proof of income (if any), and insurance card (if insured).

What if I go into crisis after business hours or on the weekend?

You may call the crisis line at 1-800-659-6994. You may also walk into our PETC Crisis facility at 706 FM 2854 (also known as Old Montgomery Road/Metcalf Street) Conroe, Texas 77301. If you are experiencing a life-threatening emergency, please call 911 or go to your local emergency room.

What is a Mental Health Warrant?

It is a judge’s order to apprehend an individual who presents as a risk to self or others (and refuses to seek treatment). It enables the Sheriff’s Department to transport the individual of concern to the nearest local mental health facility for an evaluation.

Where do I start if I feel that I must file a Mental Health Warrant for a family member or friend?

Present in person to the County Clerk’s office to complete an application for court ordered temporary mental health services.

What do I do if the judge signs off on the warrant?

Be available at the contact number provided on the warrant. Tri-County staff will often try to contact the person who filed the warrant in order to gather information on the situation.

What if I am experiencing a crisis?

If you think that you are experiencing a life-threatening emergency, please call 911 immediately.  Otherwise, you can contact our crisis line 24 hours a day at 1-800-659-6994.  If further assessment is needed, qualified staff will assist you in locating the closest available crisis center.

What if someone I know is experiencing a crisis?

If you think that someone you know is facing a life-threatening emergency, including a threat of injury to him/herself or someone else, call 911 immediately. If it is not a life-threatening emergency, but a mental health crisis is likely, you can call our crisis line 24-hours a day at 1-800-659-6994, where a qualified staff will help you determine if the individual is eligible to receive a crisis response assessment.